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The UK shared services strategy declared participation compulsory, then made it optional

The NAO's March 2026 report found the government's Shared Services Strategy unlikely to reach its £1 billion savings target because departments aren't joining. The diagnosis is governance failure. The actual problem is that the mechanism for enforcing compulsory participation hands the decision back to individual departments — which is not enforcement at all.

  • audit
  • public-sector
  • incentives
  • governance

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